Terms of Use

This Website at www.ayastravel.com (the "Website") is owned by Aya's Travel Agency, LLC, dba Aya's Travel ("we," "us") and is provided for residents of the United States of America only.  By registering and/or using this Website, You agree to the following terms, rules, and regulations without limitation or qualification ("Terms and Conditions").

We may, at any time, revise these Terms and Conditions.  You are bound by such revisions and should therefore periodically review these Terms and Conditions.  Your use of this Website shall indicate your acceptance of these Terms and Conditions.  If you do not agree to the Terms and Conditions, please do not use this Website.

1. Travel Information

• Our Website displays information about travel locations, airfares, travel agent's locations, flight times and dates, tours, packages, insurance, cruises, transportation, foreign currency, schedules, travel companies, and many other things.
• This information is supplied to us by third-party providers such as airlines, hotels, and transportation suppliers ("Service Provider").  We have taken reasonable care to ensure it is correct and up to date; however, we cannot check the accuracy of such information.
• Service Providers provide many of the services which make up your travel booking.  The Service Provider provides these services following their terms and conditions.  Some of these terms and conditions may limit or exclude the supplier's liability to you.
• We accept no responsibility for information supplied to us by Service Providers.  We recommend you confirm all information contained on or linked from our Website with the Service Provider.
• The details of the prices, packages, tours, flights, and other information displayed on the Website are subject to change without notice.  The travel products and services described on the Website are subject to availability.
• It should be noted that all documents issued to travelers are non – transferable.  Such documents may include but are not limited to airline tickets, hotel vouchers, tour vouchers, or any other document used to confirm an arrangement with a Service Provider.  Such documents may also be subject to conditions such as, but not limited to, being non – refundable, non–date–changeable, and subject to cancellation or amendment fees.  It is your responsibility to familiarize yourself with these conditions.
• If, for any reason, any Service Provider is unable to provide the services for which you have contracted, your remedy lies against that Service Provider and not against us.  In the event we receive payment by Credit Card, you agree that you will not seek to charge back or recover your payment or any other losses from us.
• You are responsible for obtaining all passports, visas, and health information required.

2. Prices
Special conditions may apply to the prices set out on the Website.  To determine such circumstances, you must contact the relevant Service Provider or us.  In addition to the prices set out on the Website, you may be required to pay certain taxes, government fees, and other charges payable on the room, tour, or car rental.

3. Insurance
Many of the problems for which we cannot be held responsible can be insured against.  We highly recommend that you take out insurance to provide adequate coverage for medical expenses, personal accidents, loss of baggage, and curtailment or cancellation of the trip.  Please note that there are exclusions to coverage of insurance.  It is Your responsibility to be familiar with the insurance coverage purchased and ensure that the coverage meets your travel needs.  Insurance has been purchased and paid for in full as soon as the booking is made to become fully effective.

4. Specials
"Specials" are available for a limited time.  You must check with us whether a "special" displayed on our Website is still available.  There may be particular terms and conditions that apply to "specials." You must contact the Service Provider of the "special" or us to determine whether any specific terms and conditions apply.

You must pay for "specials" booked by you and confirmed by us within 48 hours of booking confirmation unless otherwise agreed by us in writing.  Failure to pay for the "special" within this time may result in the cancellation of the booking.  We accept no responsibility for loss incurred due to cancellation in these circumstances.

5. Special Requests 
Should you have any special requests, you must advise us at the time of the booking and clearly note it on the booking.  We will endeavor to pass any reasonable offers to the Service Provider; however, we regret that we cannot guarantee that your special request will be fulfilled.  Failure to meet any special request does not signify a breach of contract on our part.

6. Suitability of Travel Products and Services
We do not represent that any travel products and services set out on our Website will be suitable for you.  You release us from any claims concerning the travel products and services described on our Website, including but not limited to claims that the travel products and services are not suitable.  Service Providers are independent parties over which we have no control.  The information and description given about the Service Providers and their products are based on our inquiries and are believed to be accurate. Still, we cannot guarantee in respect thereof.

7. Tickets and Timings
All reference to departure times on our Websites are for your guidance and are subject to amendment by the wholesalers and/or suppliers before actual booking.  It isn't until full payment has been made and you are ticketed that the departure times are set.  You must check your itinerary at each stage of the completion of the booking to ensure that you have the correct flight times.  Changes that flight times will change even after tickets may have been issued; in such cases, you will be advised before departure, provided the personal information you provided us is correct and up to date.

8. Intellectual Property
All software, design, textual, graphical, and other content created by or for us, compromised and appearing on this Website, and the selection and layout of this Website, are owned or licensed by us and are protected by USA intellectual property laws.  We own the copyright in the Website as a collective work and/or compilation and in the selection, coordination, arrangement, and enhancement of such content.  Republication or citation of any content generated by the Website without our written consent is expressly prohibited.  This Website may contain other proprietary notices and copyright information, the terms of which must be observed and followed.

You may view and electronically copy the pages of this Website in the usual operation of your web browser in visiting this Website but for no other purpose.  Any other use of the material contained on this Website, such as copying, distributing, selling, modifying, transmitting, reusing, re-posting, or publishing, is strictly prohibited without our specific written permission.  Unauthorized use of materials from our site will not only breach this agreement but may violate copyright and other laws.

Certain trademarks, service marks, business names, company names, logos, trade names, and get up (trade dress) used on this Website are owned by us, the Service Providers, or our licensors.  You do not have any right or license to use them.

9. Linking
We may link our Website to other sites on the Web.  These links are provided for your convenience only, and we make no warranties or representations whatsoever regarding any other Website which you may access through this Website.  It does not mean that we have looked at these sites or that we have checked them out.

We are not responsible for the content of other websites, even if we link to them.  We are not recommending these websites or their products or services to you.  We are not liable if you suffer any loss or damage from visiting another's Website or using another's product or service.

10. Measurement of Usage
Your entry and usage of our site will provide us with demographic information that may be combined with site usage reports to profile users and their preferences in Website content and advertising.  We use cookies to measure site usage and related information.  We also keep track of your transaction from one page to the next by employing cookies.

Information is also gathered to measure the number of visitors to this Website and each various page and section of the Website and details of searches performed.  We also measure the usage of advertising banners and other related links.

11. Confidentiality
You can use this Website to communicate with us.  This Website also includes a list of other ways to communicate with us.  It is our policy not to accept information that is confidential or proprietary other than travel arrangements and bookings.  If you do not want to lose confidentiality in your material, do not submit it via this Website, email it, or send it to us.

12. Your Use
You agree not to copy, modify, adapt, reproduce, translate, distribute, transmit, reverse engineer, frame, decompile, or disassemble any aspect of our Website.  You must use this site in a responsible and cooperative manner.  Any breach of these Terms and Conditions by you may result in legal action taken by us against you.

You must not:

• make any fraudulent, speculative, or false inquiries, bookings, reservations, or requests using this Website;
• use another's name, ID, or password without permission;
• use the Website while impersonating another person;
• post or transmit to or via the Website any unlawful, threatening, defamatory, libelous, obscene, indecent, inflammatory or pornographic material or any material that could give rise to civil or criminal proceedings;
• tamper with, hinder the operation of, or make unauthorized modifications to the Website;
• delete data from the Website without our permission;
• knowingly transmit any virus or other disabling feature to the Website;
• breach any third party's rights (including intellectual property rights and obligations of confidentiality owed to third parties) or infringe any laws in using this Website;
• frame this Website as part of another site or cache this Website for commercial benefit;
• attempt to do any of the above acts;
• Knowingly permit another person to do any of the above acts.

In addition, you will agree not to:

• access, copy, or monitor any information or content of this Website using a robot, scraper, spider, or other methods of automation or manual processes for any purpose without our express written consent;
• violate the restrictions of any exclusionary robot header on this Website or bypass any other measures in deterring or limiting access;
• deep-link to or with any portion of the Website without our express written consent;
• Impose or attempt to impose a disproportionately large load on the Website infrastructure.

13. Your Warranties

You warrant that:

• you are of sufficient legal age to use this Website and create legally binding obligations for any liability you may incur as a result of using this Website;
• you are responsible (financially and otherwise) for all users of this Website by you and those using this Website using your ID and password;
• the information you supply via the Website will be accurate and not misleading, deceptive, or likely to be misled or deceived;
• you agree to supervise all usage of this Website by minors under your name or account;
• you agree that the travel service reservations facilities of this Website shall be used only to make legitimate reservations or purchases for you or another person for whom you are legally authorized to act;
• You understand that overuse or abuse of the travel services reservation facilities of this Website may result in you being denied access to such facilities.

14. Indemnity
You indemnify us and our affiliates, officers, employees, and agents against all losses, costs, damages, claims, and expenses arising from:

• any breach of these Terms and Conditions by you;
• any act or omission by you or an officer, employee, or agent of you;
• Any claim, action, demand, or proceeding by a third party against us or our officers, employees, or agents caused or contributed to by you or an employee or agent of you.

15. Disclaimer
WE DO NOT WARRANT OR REPRESENT THAT THE CONTENT OF THIS WEBSITE IS ACCURATE, UP-TO-DATE, OR COMPLETE, NOR THAT IT DOES NOT INFRINGE THE RIGHTS OF OTHERS.  WE ARE PROVIDING THIS WEBSITE AND ITS CONTENTS ON AN "AS IS" BASIS.  WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THE WEBSITE, ITS CONTENTS, OR ANY OF THE PRODUCTS OR SERVICES SUPPLIED THROUGH THIS WEBSITE.  TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL IMPLIED REPRESENTATIONS AND WARRANTIES, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES THAT THE PRODUCTS AND SERVICES OFFERED AND SUPPLIED THROUGH THIS WEBSITE WILL BE OF MERCHANTABLE QUALITY, FIT FOR ANY PURPOSE OR WILL COMPLY WITH ANY DESCRIPTIONS ON THIS WEBSITE OR SAMPLES.

We do not represent or warrant that this Website, the server that makes it available, or any of our products or services supplied through this Website will be free of errors, viruses, or defects.  Your access and use of this Website are subject to factors beyond our control.  We do not warrant that this Website or the products and services offered via this Website will meet your requirements or that the service will be uninterrupted or timely.  We will use our best endeavors to make this Website secure and have implemented technology for this purpose.  However, because of the nature of the internet, we do not warrant that this Website will be secure.

TO THE EXTENT PERMITTED BY LAW, YOU RELEASE US FROM ALL LIABILITY, COST, DAMAGES, CLAIMS, AND EXPENSES (INCLUDING DIRECT, INDIRECT, SPECIAL, AND CONSEQUENTIAL LOSS OR DAMAGE, WHETHER IN NEGLIGENCE OR OTHERWISE) ARISING OUT OF THE SUPPLY OR FAILURE TO SUPPLY OR USE OR NON-USE OF THE THIRD PARTY PRODUCTS OR SERVICES.

To the maximum extent permitted by law, neither we nor any of our officers, employees, shareholders, or other representatives will be liable for damages or otherwise in connection with your use of or inability to access this Website or the purchase and use of any products and services supplied via this Website or any breach of any warranties that may be implied by law.  This limitation of liability applies to all damages of any kind, including compensatory, direct, indirect, or consequential damages, loss of data, income, or profit, loss of or damage to property, personal injury, and claims of third parties.  If our Website fails to operate or causes you loss or damage, your sole remedy is the refund of any money you paid to us to use this Website.

IF APPLICABLE, HOTEL RATINGS STATED ON THIS WEBSITE (WITHOUT LIMITATION, INCLUDES PHOTOGRAPHS, LIST OF HOTEL AMENITIES, DESCRIPTIONS OF PROPERTY, ETC.)  ARE PROVIDED BY THE RESPECTIVE SUPPLIERS AND SERVICE PROVIDERS.  THESE HOTEL RATINGS ARE GENERAL GUIDELINES, AND WE CANNOT GUARANTEE THEIR ACCURACY.  THEY ARE TO BE USED AS A GENERAL GUIDE, AND THE RATINGS AND HOTEL INFORMATION MAY BE AMENDED PERIODICALLY BY THE RESPECTIVE SUPPLIERS TO KEEP CURRENT.

ALL SERVICE PROVIDERS, HOTELS, AIRLINE CARRIERS, ETC. PROVIDING TRAVEL AND OTHER SERVICES TO THE USA ARE INDEPENDENT CONTRACTORS, NOT OUR AFFILIATED AGENTS.  WE ARE NOT LIABLE FOR THE ACTIONS, OMISSIONS, ERRORS, REPRESENTATIONS, WARRANTIES, NEGLIGENCE, BREACH OF CONTRACT, PERSONAL INJURIES, DEATH, PROPERTY DAMAGE, OR ANY OTHER DAMAGES OR EXPENSES RESULTING FROM SERVICE PROVIDERS.  WE HAVE NO LIABILITY AND WILL NOT REFUND DUE TO AN EVENT DUE TO DELAY, CANCELLATION, OVERBOOKING, STRIKE, FORCE MAJEURE, TERRORISM, AND ANY OTHER CAUSES THAT ARE BEYOND OUR DIRECT CONTROL.  WE HAVE NO CONTROL AND ARE NOT RESPONSIBLE FOR ANY ADDITIONAL EXPENSES, DELAYS, OMISSIONS, RE-ROUTING, OR OF ACTS OF INTERFERENCE BY THE GOVERNMENT OR LEGAL AUTHORITIES.

16. Privacy
We will handle your personal information following the terms and conditions set out in our Privacy & Security Policy on this Website.  We may disclose your personal information to Service Providers to book your travel.

17. Governing Law
To the maximum extent permitted by law, these Terms and Conditions and your use of the Website is governed by the laws of the State of Texas.  You hereby consent to the non-exclusive jurisdiction and venue courts in the State of Texas in all disputes arising out of or relating to the use of this Website and these Terms and Conditions.

18. Amendments
Except as otherwise specified, we may amend these Terms and Conditions at any time without notice to you by posting amended Terms and Conditions on our Website.  The amended Terms and Conditions will take effect immediately when they are posted on our Website.

19. Termination
We may terminate the Terms and Conditions and any other agreement between us immediately if you breach any of these Terms and Conditions.

20. Our Relationship
No agency, partnership, joint venture, employee-employer, or franchisor-franchisee relationship is intended to be created between you and us by these Terms and Conditions.

21. COVID-19 Meetings & Events Programs Notice

An inherent risk of exposure to COVID-19 exists in any public space where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and those with underlying medical conditions are especially vulnerable.

By registering and attending this event, you voluntarily assume all risks related to exposure to COVID-19 and any other airborne viruses. While we do our best to provide you with up-to-date information, we cannot be liable if you become sick or contract COVID-19 during travel and recommend each traveler to assess their level of risk tolerance. We urge you to check the latest guidance from the CDC and the State Department travel advisories and review the individual supplier’s websites before traveling (CDC: https://www.cdc.gov/coronavirus/2019- ncov/travelers/travel-in-the-us.html and State Department: https://covid19.state.gov/)

22. COVID-19 Individual Traveler Notice

Aya's Travel Agency, LLC is taking many steps to thoroughly vet our hotel, airline, and other suppliers to ensure that they are taking all the necessary precautions and following the recommended guidelines from the Center for Disease Control and other governing authorities. However, an inherent risk of exposure to COVID-19 continues to exist in any public space where people are present. COVID-19 cases and deaths have been reported in all 50 states and across the globe and senior citizens and those with underlying medical conditions are especially vulnerable.

By traveling, you voluntarily assume all risks related to exposure to COVID-19 and any other airborne viruses. While we do our best to provide you with up-to-date information, we cannot be liable if you become sick or contract COVID-19 during travel and recommend each traveler assess their level of risk tolerance. We urge you to check the latest guidance from the CDC, and the State Department travel advisories, as well as review the individual supplier's websites before traveling (CDC: https://www.cdc.gov/coronavirus/2019- ncov/travelers/travel-in-the-us.html and State Department: https://covid19.state.gov/)   

23. General

• If any of these Terms and Conditions is in invalid or unenforceable, it will be struck out, and the remaining terms will remain in force.
• Headings are for reference purposes only.
• If we do not act in relation to a breach by you or others of these Terms and Conditions, this does not waive our right to act concerning subsequent or similar breaches.
• In these Terms and Conditions, the term "Website" includes any email bulletins or other content we provide to you via or initiated from this Website.
• These Terms and Conditions were last updated on July 29, 2023.